PRIVACY POLICY
Elite Lifestyle Medicine Ltd
Last Updated: June 2026
At Elite Lifestyle Medicine Ltd, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it and your rights under UK data protection law.
Whether you are downloading a free guide, booking a Health Reset Analysis Call, joining one of our coaching programmes or simply browsing our website, we want you to feel confident that your information is being handled appropriately.
Who We Are
Elite Lifestyle Medicine Ltd provides lifestyle medicine, nutrition and health coaching services.
Our contact details are:
Elite Lifestyle Medicine Ltd
1 Pretoria Road
Exeter
Devon
EX1 2PT
Email: [email protected]
What Information We Collect
The information we collect depends on how you interact with us.
Contact Information
We may collect:
* Your name
* Email address
* Telephone number
* Postal address (if provided)
Information Submitted Through Forms
This includes information you provide when:
* Contacting us through our website
* Downloading a free resource or lead magnet
* Registering for an event, webinar or workshop
* Booking a Health Reset Analysis Call
* Applying for coaching programmes
* Completing onboarding or client questionnaires
Health and Coaching Information
If you choose to work with us as a coaching client, we may collect information you choose to share, including:
* Health history
* Current medications
* Lifestyle habits
* Nutrition information
* Food diaries
* Exercise habits
* Sleep information
* Weight and body measurements
* Blood pressure readings
* Personal wellbeing information
* Coaching goals
* Progress updates
* Notes taken during coaching sessions
This information is classed as sensitive health information and is treated with additional care.
Marketing Information
If you request a free guide, subscribe to our mailing list or ask to receive updates, we may collect:
* Name
* Email address
* Marketing preferences
Examples include resources such as:
* Midlife Energy Reset Guide
* Brain & Blood Sugar Reset Guide
* Food Freedom resources
* Other downloadable guides and educational materials
Website Information
When you visit our website, certain information may be collected automatically, including:
* IP address
* Browser type
* Device information
* Website pages viewed
* Time spent on our website
This helps us understand how visitors use our website and improve the services we offer.
Why We Collect Your Information
We collect information to:
* Deliver coaching services and programmes
* Manage appointments and bookings
* Respond to enquiries
* Send resources you have requested
* Provide coaching support and guidance
* Process payments
* Improve our services
* Meet legal and regulatory obligations
* Send marketing communications where you have chosen to receive them
We only collect information that is relevant to the services we provide.
Our Legal Basis for Processing Information
Under UK GDPR, we process personal information because:
* You have given consent
* It is necessary to provide services you have requested
* We have a legitimate business interest in running and improving our business
* We are required to comply with legal obligations
For health-related information, we rely on your explicit consent.
You can withdraw consent at any time. If you do so, it may affect our ability to continue providing coaching services.
How We Store and Protect Your Information
We take reasonable steps to protect your information from loss, misuse, unauthorised access or disclosure.
Security measures include:
* Password-protected systems
* Two-factor authentication where available
* Secure cloud-based storage
* Restricted access to information
* Confidentiality agreements for support staff where appropriate
* Regular review of security practices
Information may be stored or processed using systems such as:
* Google Workspace
* Google Drive
* Gmail
* Zoom
* GoHighLevel
* TidyCal
* WILDFIT (getwildfit.com)
* Private Facebook Groups
* Payment processing providers
While we take security seriously, no online system can ever be guaranteed to be completely secure.
Who We Share Information With
We do not sell your personal information.
We may share information with trusted service providers who help us operate our business, including:
* Google Workspace and Google Drive
* Zoom
* GoHighLevel
* TidyCal
* WILDFIT
* Payment processing providers
* Professional advisers such as accountants, insurers and solicitors
*Administrative support providers, including virtual assistants who may assist with programme administration, client communications and moderation of private programme groups. All such individuals are subject to confidentiality obligations.
Community Groups and Messaging Platforms
As part of our coaching programmes, you may be invited to participate in private Facebook Groups, WhatsApp Groups or other online communities.
Participation is entirely voluntary.
Information you choose to share within these groups may be visible to other members of the group. We encourage all members to respect the privacy and confidentiality of others.
Please avoid sharing information that you consider highly confidential within community groups.
Facebook and WhatsApp are operated by third-party providers and have their own privacy policies and terms of service.
International Data Transfers
Some of the software providers we use, including Google, Zoom, GoHighLevel, Facebook, WhatsApp and WILDFIT, may store or process information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.
Email Marketing
If you choose to receive emails from us, we may send:
* Health and wellbeing information
* Educational articles and resources
* Programme updates
* Information about services, events and workshops
* Special offers and promotions
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Testimonials and Success Stories
We may use testimonials, reviews and success stories to help others understand the services we provide.
We will only do this where permission has been given.
This may include:
* Written testimonials
* First names
* Photographs
* Health-related outcomes that you have agreed may be shared
Testimonials may be used on:
* Our website
* Social media platforms
* Educational materials
* Presentations
* Marketing materials
You may withdraw your permission at any time and we will stop using your testimonial in future marketing materials where reasonably possible.
Session Recordings
Coaching sessions may occasionally be recorded with your knowledge and agreement.
Recordings are used only for coaching, educational or administrative purposes and are stored securely.
Recordings may be deleted when no longer required.
How Long We Keep Information
We only keep information for as long as necessary.
As a general guide:
* Client records may be retained for up to 7 years after coaching ends
* Enquiries that do not become clients may be deleted after 12 months
* Marketing records are retained until consent is withdrawn
* Testimonials are retained until consent is withdrawn or no longer required
* Session recordings may be deleted when no longer needed
We may retain information for longer where required by law.
Your Rights
Under UK GDPR, you have the right to:
* Access the personal information we hold about you
* Request correction of inaccurate information
* Request deletion of your information
* Restrict how your information is used
* Object to certain types of processing
* Receive a copy of your information
* Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies and similar technologies to improve your experience and help us understand how visitors use our website.
You can control cookies through your browser settings.
Complaints
If you have concerns about how we handle your personal information, please contact us first and we will do our best to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Contact Us
Elite Lifestyle Medicine Ltd
1 Pretoria Road
Exeter
Devon
EX1 2PT
Email: [email protected]
We are committed to protecting your privacy and handling your information responsibly.
Frequently Asked Questions
What makes the Health Reset Solutions different?
This is not another diet plan.
There is no calorie counting, no meal replacements and no quick-fix thinking.
The Health Reset Solution combines evidence-based nutrition with personalised lifestyle coaching to address the real drivers of fatigue, burnout, weight gain and low energy.
We focus on energy, metabolism, food psychology and sustainable habits that fit real life, not perfection.
As a medical doctor who has been on both sides of the stethoscope, I understand what it takes to rebuild health from the inside out.
Who is this for?
I work with busy professionals and working parents who are used to looking after everyone else while their own health slips down the list.
Many are dealing with:
-low energy and brain fog
-stress and burnout
-poor sleep
-weight gain or blood sugar concerns
-feeling stuck in the caffeine and willpower cycle
If you feel like you are functioning on the outside but exhausted underneath, you are exactly who I help.
Do I need to follow a strict diet?
This is not about restriction, guilt or rigid meal plans.
You will learn how to eat in a way that supports steady energy, better focus and long-term health without calorie counting or food obsession.
Diets fail people. People do not fail diets.
The goal is food freedom, not food rules.
Can you work with people who have medical conditions?
Yes, many of my clients are managing ongoing health concerns alongside busy lives.
This may include blood sugar issues, Type 2 diabetes, metabolic syndrome, high blood pressure, IBS, chronic fatigue, autoimmune conditions, osteoporosis, fatty liver and weight-related concerns.
Coaching focuses on nutrition, lifestyle and behaviour change and works alongside your existing medical care. It does not replace medical treatment.
How long does it take to see the results?
Most people notice early improvements in energy, sleep and focus within the first few weeks.
Deeper changes such as better metabolic health, reduced inflammation, sustainable weight loss and improved confidence build over time.
The goal is not a quick fix. It is lasting change that still works six months from now.
What programmes do you offer?
There are three main ways to work with me:
The Food Freedom Challenge
A 2-week reset for cravings, energy crashes and your relationship with food.
The Health Reset Solution
A 14-week structured programme to restore energy, improve metabolism and create lasting lifestyle change.
VIP Energy, Metabolism & Burnout Health Reset
A 6-month doctor-led VIP coaching programme with private support, WhatsApp access, journaling and accountability for busy professionals who want deeper support and faster momentum.
How do I know which programme is right for me?
You do not need to decide that today.
The best place to start is with a free Health Reset Analysis.
This is a focused 30-minute call where we look at what is driving your fatigue, cravings, poor sleep and metabolic warning signs, and work out the best next step for you.
No hard sell. No judgement. Just honest support and a clear plan.
How do I get started?
Simple.
Book your free Health Reset Analysis and we will talk through your goals, challenges and what support would help most.
It is a relaxed conversation, not a sales pitch.
Just the first step towards feeling like yourself again.
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